Letter testimony

When we were faced with needing to restore order to my Mum`s horrendously cluttered bungalow once she had become ill and had to go into hospital, we initially tried to tackle the clearance ourselves. It quickly became apparent that, particularly living 300 miles away, the scale of the task was far too great. I discovered Abacus on the web and saw its photos of house clearances and testimonials from other people facing similar dilemmas.Once I had spoken with Ian on the telephone I was impressed with his understanding, straightforward and non-judgemental manner. He put me at my ease in dealing with what was a highly emotional and sensitive situation. He reassured me that nothing shocked him and that no problem was too big for him and his team.Having agreed the items to be kept, I sent Abacus a key and we agreed a date and time to meet at the property. Ian and his team caused me slight surprise in telephoning me to state that they intended arriving half a day early. As it transpired, this was of real benefit, as, once they had gained access to all the rooms (due to missing keys) the amount to be cleared was discovered to be even greater than we had anticipated.Ian managed the whole situation in a highly professional and efficient manner. Despite the huge task with which they were presented, significant amounts of cash, personal possessions and items of great sentimental value were retrieved from the chaos and kept safe by the team. He and his team were courteous and extremley hard working throughout. The job took 2½ days and they started at 6am to finish by 4pm on the Saturday so as to minimise any inconvenience to the neighbours.We are extremely happy with the work and the thorough clearance that Abacus carried out and we have no hesitation in recommending Abacus to others facing the same dilemma that we did.Thank you for a superb job.Yours sincerely A B