House Clearance FAQs

Send us photos and/or videos of each room and area to be cleared — including loft, shed, garage, greenhouse, basement and any items in the garden — and let us know if white goods and carpets are to stay or go. We'll give you a free, no-obligation estimate based on these.

No photos? Don't worry — we often work "blind" and can email you our pricing. When we book you in we'll ask a few clear questions so we understand exactly what you need (these also make a handy checklist for planning your clearance).

Helpful details include:

• Full address of the property
• Size of the property and any outside areas (e.g. 3-bed house including loft, garage and shed)
• Other important information that can impact the service being provided (restrictions of access, lack of water and/or power supply, known dangers, work at height needed etc)
• Any hazardous or verminous contents within the property? Decaying food, human faeces, animal faeces, bodily fluids (human or otherwise), animal carcasses, death in the property, drug paraphernalia (needles etc.), and the general decaying of waste itself is classified as a verminous clearance.
• A contact name and number for the team on the day
• Who will give access (keysafe code, keys posted, or keys from a local estate agent)
• Whether carpets, curtains and white goods are to be cleared
• Any special requirements (stairlift to dismantle, piano to remove, paperwork to set aside)
• Any items to be left
• Any parking restrictions for a large Luton/tipper van
• Anything hazardous or verminous in the property
• Who we should invoice

Often within a few days. Call or send a photo and we'll give you our earliest available date.

A full house clearance is from £695+VAT per day, which includes one load and our team to clear the property — all labour included, no hourly rate. Rubbish removal of items already outside starts from £70+VAT. See how pricing works.

Getting an accurate quote is easy — just send photos or videos of everything to be cleared, with your postcode, by WhatsApp (07838 213760) or by email to [email protected], and we'll come back with a cost and our earliest availability. A few pictures tell us far more than a phone call can, and for larger jobs a free visit is more accurate still.

Prices are shown plus VAT. We're VAT registered and you get a full written invoice for every job.

Each extra load on the same day is half price. We always tell you before doing extra work, so the final figure is never a surprise — the per-load rate never changes.

No. All labour is included in the price — there's no hourly rate, no matter how long the team is on site.

No. Many customers prefer to meet the team in the morning, let them in and leave the keys, then come back for a final walk-round. Others can't be nearby — or are in another country. We can collect keys from an estate agent or neighbour and email you photos of the cleared property.

No need to pack or box anything. Our team clears everything from inside cupboards, wardrobes and drawers, takes up carpets and underlay, and sweeps through the property if required.

The Team Leader does a walk-round and initial assessment — and takes photos before and after for proof of the work. If anything looks different from the estimate, we contact you straight away with options and any cost implications before continuing.

Our teams automatically set aside photographs, valuables such as jewellery, watches, cash and bank cards, and useful documents like birth certificates, deeds and wills. If we come across anything we think may be of value or sentiment, we let you know so you can decide what you'd like done with it.

Yes. We work with solicitors, executors, power of attorney and private individuals to clear a property that's part of an estate, ready to sell, rent or renovate. More on probate clearances.

For UK customers we never ask for payment upfront — payment is made once the clearance is complete. Where a probate clearance is handled through a solicitor, we can agree to defer payment up to 6 months, so the work can go ahead now and be paid from the estate once funds are released. We can invoice the solicitor, executor or power of attorney directly.

For overseas customers, payment is made on the morning of the clearance, once an estimate has been agreed, in order for the clearance to proceed.

We understand — it can be very hard watching a loved one's home being emptied, however respectful the team is. We never forget that we're handling possessions that hold real sentimental and emotional value, and we work with care throughout. Many customers prefer not to be present; we take photos of the completed clearance and send them to you.

Almost everything. We clear clothes, linens, crockery, cutlery, curtains, furniture, white goods (cookers, fridges, washing machines, dryers, dishwashers), and all the "life items" — books, vases, pictures, lamps, mirrors, ornaments — plus any waste and rubbish. We clear garages, basements, sheds, conservatories, outhouses, lofts and attics, take up carpets and underlay, and can dismantle stairlifts (if not hard-wired). We can even remove larger items like cars, boats and caravans on the property.

A few things: explosives, asbestos, and large quantities of paint, oils or chemicals. Some fixtures and fittings are left where removal could damage the property. A few items carry a set disposal charge (fridges, mattresses, upholstered "POP" furniture) — we tell you these upfront, never as a surprise.

Reusable items are donated to charity where possible — bedding, clothing, bric-a-brac and furniture — giving them a second life. The rest is recycled at licensed sites. A waste transfer note is available on request.