Abacus House Clearance is committed to protecting your privacy. This policy explains what personal information we collect when you contact us or use this website, how we use it, who we share it with, and your rights. We handle your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and we are the data controller for the information you give us.
When you contact us through this website, by email or over the telephone, we collect the details we need to quote for and carry out your job — typically your name, address, contact details and the address of the property to be cleared or where rubbish is to be removed. You can withhold any information that is not needed for the booking, though that may limit the service we can offer.
We use the personal information you give us to prepare your quote, arrange and complete the work you ask us to do, and keep the records the law requires of a licensed waste carrier. Our lawful bases for this are the performance of our contract with you and our legitimate interest in running and improving the business.
This website uses cookies and similar technologies. Essential cookies are always on because the site cannot work without them. With your consent we also use Google Analytics and Google Ads, loaded through Google Tag Manager, to understand how the site is used and to measure and improve our advertising. These services set cookies and share data with Google — including using it to measure conversions and to build advertising audiences and audience signals. When you first visit, a banner lets you accept or reject these non-essential cookies, and we apply Google Consent Mode so that no analytics or advertising cookies are set until you agree. You can change your choice at any time using the Cookie settings link on the site, or by clearing cookies in your browser.
We do not sell or rent your personal information. We share it only where it is necessary: with Google for the website analytics and advertising described above, with the service providers who help us run the business (for example our email and IT providers), and where we are required to by law. For analytics Google acts as our data processor, and for advertising it may act as an independent controller — Google's own Privacy and Terms site explains how it handles this data.
We follow appropriate security measures to protect the information you give us against loss, misuse and unauthorised access, in line with UK data protection law. We keep personal information only as long as we need it to complete your job and to meet our legal and tax obligations, after which we delete or securely destroy it.
We do not send unsolicited marketing emails or letters. We will only contact you about the job you have asked us to do, unless you have separately asked to hear from us.
Under UK data protection law you have the right to ask for a copy of the information we hold about you, to have it corrected or erased, to object to or restrict how we use it, and to withdraw your consent at any time. To exercise any of these rights, please contact us. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your information.
If you have any questions about this policy or about the information we hold, please get in touch. Call us on FREEPHONE 0800 0465 555 or contact us by email — we are happy to help.
This privacy policy was last updated in June 2026.
