Last week we had a call from a lady needing urgent help with her late father’s house clearance in Surrey. She was very upset and embarrassed, to begin with as he hadn’t been well and since his wife had died had taken to hoarding. We reassured her that this is something we sadly see on a regular basis and we would look after everything for her and her sister.
Our teams are very sensitive and aware that circumstances like this hoarder’s clearance can be extremely distressing so we always talk through beforehand to our clients how we go about everything and make it as stress-free as possible for them.
The lady also worried about the payment. She didn’t have funds to pay until after the sale of the property. Clearly this couldn’t happen until we had cleared the house first.
We explained that we never take deposits upfront and are happy to liaise directly with clients’ solicitors and be paid from the funds later on.
Disposal of Contents
During this house clearance in Waltham Forest, we were able to easily move the heavy furniture on to one of our vans due to the close proximity of the driveway. We carefully carried the furniture through the maisonette and loaded a sofa, tables, chairs, bedside cabinets, and much more on to our vehicles. Once the furniture had been moved, we proceeded on to bag up the debris left behind and we took everything to an approved recycling facility for disposal. Our client was very impressed with the level of service we provided and our fantastic customer care, and forwarded our contact details on to a friend who also needed a house clearance in Waltham Forest.