Last week we had a call from a lady needing urgent help with her late father’s house clearance in Surrey. She was very upset and embarrassed, to begin with as he hadn’t been well and since his wife had died had taken to hoarding. We reassured her that this is something we sadly see on a regular basis and we would look after everything for her and her sister.
Our teams are very sensitive and aware that circumstances like this hoarder’s clearance can be extremely distressing so we always talk through beforehand to our clients how we go about everything and make it as stress-free as possible for them.
The lady also worried about the payment. She didn’t have funds to pay until after the sale of the property. Clearly this couldn’t happen until we had cleared the house first.
We explained that we never take deposits upfront and are happy to liaise directly with clients’ solicitors and be paid from the funds later on.
2 Bedroom Semi Detached
Disposal of Contents
We scheduled the house clearance for the next available date, and arrived at the house for the clearance for around 9am of that morning. We met with the customer and collected the keys to the house, before entering the house and starting the clearance.
We began by clearing all smaller home decor items, as well as any remaining clothing, food and cleaning products, and then loaded them onto the van. We then lifted the larger items, including sofas, kitchen appliances and more, and loaded them onto the van. The van was then driven to the nearest recycling centre for disposal.
This house clearance then allowed the customer to have the house cleaned, tidied and ready for sale. This clearance took around 7 hours to complete, and was not that difficult for the team.