Last week we had a call from a lady needing urgent help with her late father’s house clearance in Surrey. She was very upset and embarrassed, to begin with as he hadn’t been well and since his wife had died had taken to hoarding. We reassured her that this is something we sadly see on a regular basis and we would look after everything for her and her sister.
Our teams are very sensitive and aware that circumstances like this hoarder’s clearance can be extremely distressing so we always talk through beforehand to our clients how we go about everything and make it as stress-free as possible for them.
The lady also worried about the payment. She didn’t have funds to pay until after the sale of the property. Clearly this couldn’t happen until we had cleared the house first.
We explained that we never take deposits upfront and are happy to liaise directly with clients’ solicitors and be paid from the funds later on.
2 Bedroom Terraced
Disposal of Contents
When we arrived at the house, it was cluttered with rubbish, waste and even hoarded possessions. The large majority of the house was full of objects and belongings of the tenant, where most of these items had to be cleared.
Firstly, we bagged all food waste and rubbish that was left lying around the house, and threw them onto the van. The remaining items in the house that were smaller were also bagged, but separately to the waste. We then took the larger items and furniture that was unwanted, and moved them onto the van.
We then drove the van to the nearest recycling centre, and disposed of the belongings. The customer was very satisfied with the clearance, as it meant she met the agreement with the council. It also made the house cleaner and tidier, with basic essential items and only a few other items in the house, that made it more livable and homely.