Stress Free
House Clearance

Excellent service from start to finish from Abacus House Clearance! Abacus cleared my Mother’s old house yesterday, and from start to finish I was shown kindness, courtesy and given such an excellent service.Nothing was too much trouble for Chris,who answered all my questions with patience,and the team which cleared the house did a marvellous job. The lorry was filled three times but they managed to do it in the day and I was sent lots of photos by Chris to show that the property was empty as I could not be there personally.I rate this company very highly and have no hesitation in recommending them should you need a house cleared,they will sort everything out for you and take all your worries away- thank you Abacus!

Grossly misleading claim to donate items to charity or recycle – would never use again I contacted Abacus Property Clearance (aka ukhouseclearance) early last year (2013) to clear my parents house in Hertfordshire. As is probably the case for most people I had no experience of house clearance companies and based my decision to use them on the fact that their web site states that they donate around 90% of items they clear to charity or for recycling. As it turned out they had absolutely no intention of doing either, and they seemed genuinely surprised when I asked which charities they would be taking the items to, saying that a) they didn’t have a “sorting warehouse” in the area, and b) no-one really wants second hand stuff any more so there was little point. I’m talking about exactly the sort of stuff which every charity shop wants – records, CDs, DVDs, books, crockery, cutlery, cut glass, kitchen appliances, good quality furniture – everything would be sent for landfill. In the end my sister and I spent hours phoning around the many local charities while Abacus cleared out stuff that was less likely to be useful to charities. Books, records, CDs, DVDs we took to the local Oxfam, crockery and cutlery to Emmaus, and we held back the good furniture for British Heart Foundation to pick up the next day. I repeat that Abacus would have just sent the lot to the dump, and no charity would have benefited at all. Maybe if you live on Tyneside then Abacus might possibly take items to their sorting warehouse (if it really exists), otherwise forget it as they have no system of donating to charities in your part of the country. To cap off the experience Abacus have not responded to any email contact on the subject so customer service is not a priority for them. My advice is that for anyone else who feels that donating valuable items to charity would somewhat lessen the blow of seeing the contents of their family home being taken away, contact your local British Heart Foundation instead. They provide a house clearance service (I found out too late) and you will know that a charity really will benefit from the process.

Updated: About 3 years after the below disappointing experience I was contacted by Carol Coxon at Abacus following up on the review. She had been taken on at a later date, and had found the review while carrying out marketing work. Apparently the operator who handled my parents’ house clearance had already been identified as a problem, never sending goods to charity, and he no longed worked for the company. Carol apologised for my experience and offered a goodwill refund of £100 (which went to charity – well, that was the point). I’m happy to accept that either my experience isn’t the norm, or that if it was in the past then that’s been resolved. I can’t really change my 1* rating as that’s still my experience, but wouldn’t now dismiss the company’s claims as it seems they now have better control of the donation process and understand what went wrong in the past.

Excellent Service I was very impressed by the professional service provided by Abacus House Clearance. From initial enquiry to completion of the work they did what they said they would, they turned up on time and they worked hard throughout the day. I highly recommend this company and will use them again when the need arises.

Brilliant The lads who did the clearance were great nothing was a bother for them and they took everything away for us and I was amazed at how quick they did the job.