Trustpilot Review – 5th April 2017
Excellent service from start to finish from Abacus House Clearance!
Abacus cleared my Mother’s old house yesterday, and from start to finish I was shown kindness, courtesy and given such an excellent service.Nothing was too much trouble for Chris,who answered all my questions with patience,and the team which cleared the house did a marvellous job. The lorry was filled three times but they managed to do it in the day and I was sent lots of photos by Chris to show that the property was empty as I could not be there personally.I rate this company very highly and have no hesitation in recommending them should you need a house cleared,they will sort everything out for you and take all your worries away- thank you Abacus!
Trustpilot Review – 17th February 2017
I was very impressed by the professional service provided by Abacus House Clearance. From initial enquiry to completion of the work they did what they said they would, they turned up on time and they worked hard throughout the day. I highly recommend this company and will use them again when the need arises.
Trustpilot Review – 16th February 2017
The lads who did the clearance were great nothing was a bother for them and they took everything away for us and I was amazed at how quick they did the job.
Trustpilot Review – 1st October 2014
Grossly misleading claim to donate items to charity or recycle – would never use again
I contacted Abacus Property Clearance (aka ukhouseclearance) early last year (2013) to clear my parents house in Hertfordshire. As is probably the case for most people I had no experience of house clearance companies and based my decision to use them on the fact that their web site states that they donate around 90% of items they clear to charity or for recycling.
As it turned out they had absolutely no intention of doing either, and they seemed genuinely surprised when I asked which charities they would be taking the items to, saying that a) they didn’t have a “sorting warehouse” in the area, and b) no-one really wants second hand stuff any more so there was little point. I’m talking about exactly the sort of stuff which every charity shop wants – records, CDs, DVDs, books, crockery, cutlery, cut glass, kitchen appliances, good quality furniture – everything would be sent for landfill.
In the end my sister and I spent hours phoning around the many local charities while Abacus cleared out stuff that was less likely to be useful to charities. Books, records, CDs, DVDs we took to the local Oxfam, crockery and cutlery to Emmaus, and we held back the good furniture for British Heart Foundation to pick up the next day. I repeat that Abacus would have just sent the lot to the dump, and no charity would have benefited at all.
Maybe if you live on Tyneside then Abacus might possibly take items to their sorting warehouse (if it really exists), otherwise forget it as they have no system of donating to charities in your part of the country.
To cap off the experience Abacus have not responded to any email contact on the subject so customer service is not a priority for them.
My advice is that for anyone else who feels that donating valuable items to charity would somewhat lessen the blow of seeing the contents of their family home being taken away, contact your local British Heart Foundation instead. They provide a house clearance service (I found out too late) and you will know that a charity really will benefit from the process.
Update – 1st May 2017
Updated: About 3 years after the below disappointing experience I was contacted by Carol Coxon at Abacus following up on the review. She had been taken on at a later date, and had found the review while carrying out marketing work. Apparently the operator who handled my parents’ house clearance had already been identified as a problem, never sending goods to charity, and he no longed worked for the company. Carol apologised for my experience and offered a goodwill refund of £100 (which went to charity – well, that was the point). I’m happy to accept that either my experience isn’t the norm, or that if it was in the past then that’s been resolved. I can’t really change my 1* rating as that’s still my experience, but wouldn’t now dismiss the company’s claims as it seems they now have better control of the donation process and understand what went wrong in the past.
Emailed Testimony – 22nd January 2016
Hi, I would just like to thank Bill and his team for the fantastic job they did for us in Southampton last Wednesday. My mum was over the moon and we really enjoyed the banter and laughs we had with them. At least our mind is at rest and the place can go on the market. Please thank them all from me and thanks for finding the folder of photos.
Kath – Southampton
Emailed Testimony – 8th January 2016
After losing our Dad earlier in the year, we had the difficult job of clearing the house to make it ready for sale eventually. My brother and I first spent time together, going through family mementos and belongings, but then quickly realised that the next stage, of clearing everything else was going to be huge. I live at the other end of the country, and my brother was unable to take time off to deal with it.
After extensive research, I made early general inquiries at Abacus, and Carol was so sweet, sensitive and understanding through my numerous calls, before we were in a position to set the date. We were so pleased with the professional ‘can do’ approach from everyone at Abacus from beginning to end.They were thorough,swift , professional,and lovely to deal with, at what is a difficult time.It was nice to know that Mum and Dad’s nicest things were donated to the Heart Foundation too.We asked for the property to be cleaned, ready for the new owner, and this was done brilliantly.
I can only say that we were so pleased that we had not risked a “cowboy trader” ,and that we entrusted the job to Abacus, who did not let us down.
Thankyou so much
Chrissy – Bury
Hello. My name is Sarah and I am a compulsive hoarder.
I contacted Abacus after 8 months of inpatient psychiatric care for severe anxiety and hoarding.
I have always been a “collector”. As a child I had a messy bedroom, fill of things that meant something to me, but to anyone else would be junk. I could never throw things away and would often cry at being made to clear my room. It was a reaction to being abused. Stuff made me feel safe. When I was fostered and then adopted, it meant I belonged and my stuff was me.
Student life continued in the same vein, typically messy student. I hoarded books and papers and journals. Clearing out my flat took an entire week.
As an adult renting a house that was inspected every six months, the week before inspection was terrifying. Cupboards crammed full and things hidden everywhere.
Then I bought my own house and it started to go downhill. On the outside I was a clean neat person who held a respectable job as a teacher. On the inside I was increasingly anxious and not coping with the stress, and the hoarding started to take over. There was no one thing that I hoarded, it was a combination of junk, that made me feel safe.
And then came the day where I couldn’t leave the house. I was signed off sick with anxiety and depression and that was it. I couldn’t leave the house even to go to the wheelie bin, food shopping was delivered and left on the mat outside until I could work up the courage to open the door to bring it in.
And the rubbish got worse and higher and smellier. The bedroom became unusable it was full, and you couldn’t see the bed, let alone sleep in it.
So then I moved to the sofa with a sleeping bag. Tried to keep myself as clean as I could though even the shower and the sink became unusable. I was “washing” with dry shampoo and baby wipes. I honestly believed I would never get out and never get my house back, it was too far gone.
The day I decided to kill myself was the day my abuser got out of prison. I phoned an ambulance and got them to come and get me. The ambulance drivers visibly recoiled at the smell and had to sedate me to get me out of the house. I was admitted under section to a psychiatric unit where I spent 8 months, working on anxiety and hoarding behaviours.
Discharge started to be talked about but it was clear that I couldn’t go home till I got my house sorted and that became a condition of my discharge.
I emailed several companies. It was a pretty desperate email, including the fact that I have a phone phobia and so I couldn’t speak.
I had several emails back. Some tried to call me anyway. Some quoted me prices I could never have afforded.
Then Abacus popped into my inbox with Carol, and saying that they could clear the house no problem and quoted what turned out to be an incredible price. I was dealt with so sensitively and there was no judgement or shame put onto me, Abacus genuinely wanted to help.
Emails went back and forth and sorted out what the job would entail. Carol made herself my point of contact throughout, meaning it was safe to say what was happening, and how I was feeling. Seeing the photos and testimonials on their website helped and Carol assured me they wouldn’t let me down. I posted the key to Carol and she booked me in.
On the day a team of 3 men including Bill, the owner of the business were at my house. They were in an unmarked van and said nothing to my neighbours about what was going on, meaning my secret was safe.
Carol texted me throughout the day giving me updates and asking questions about things that they found, did I want them or not, could they do this, I was still in control of it. Day two was the same, updates and reassurance. I also had asked for the cleaning service too and again questions and suggestions were made.
One of the things that attracted me to Abacus was their policy never to fly tip and to recycle as much as possible, including giving anything suitable to charity.
Still in the unit, Carol sent me photos. Wow, it looked amazing. Gone were the piles of rotten rubbish and worthless junk. Gone were the flies and insects.
Nothing though prepared me for seeing it for the first time. It was absolutely incredible. It was clean, clear and I could get in every room! The bathroom suite was gleaming white like new and everything left was neatly stacked and sorted, I had a second chance.
Overcoming my phone phobia to call Carol to tell her how stunned I was was a emotional experience, I’m not sure who was more nervous – that’s how much Carol wanted to do a good job.
If you are reading this, there is hope, you can recover and there is no shame in needing help. I can’t recommend Abacus highly enough – they really are specialists in helping hoarders. They are trustworthy, reliable and sensitive. Carol, Bill and team helped me change my life, literally. Please call them. They will help.
Arrived just before appointment time. House cleared quickly and efficiently by a helpful and chearful crew. Many thanks.