Guildford Gets the Goat

Householders in the Surrey city of Guildford, are “getting the goat” about repetitive problems with local waste and recycling collections. The blame is being laid on the doorstep of the collection crews, of whom it is being said, they are not familiar enough with the newly planned rounds.

Since the new “wheelie bin” and “food caddy” rounds have been put in place, (from last November), many residents are still grousing: (a) about late or non-existent deliveries of the new wheelies and caddies, and (b) about rubbish and waste collections being missed. Not a very auspicious start to the Borough Council’s recycling works scheme, which was launched with such high hopes. Much is being blamed on miscommunications between collection crews and the local authority.

As the new wheelie bin scheme got under way, some Guildford householders reported that they had missed as many as five consecutive rubbish collections. Many people are pulling their hair out, having telephoned the local authority on countless occasions to complain, but without any apparent success. One of the biggest complaints was that they were given no information or advice from the authority as to when the new wheelie bins were to be delivered, or when collections would be made.

One lady, (Mrs. Russell from Shere), told the tale of her Mother in Law, who has just reached the grand old age of 93, and her birthday present from the council appeared to be a ever growing pile of uncollected rubbish. Rightly or wrongly, (you be your own judge), she believes that the reason may lie in the fact that there is no room for leaving the new wheelie bins in the high sided hedgerow roads. But she maintains that previous collection crews had ventured into her mother in law’s path to pick up her bins.

Residents of nearby Peaslake, who have also joined the new wheelie bin scheme, complained that they had not had any collections for 3 weeks.

But to put the cap on the mismanagement of the new wheelie bin recycling scheme, the fact remains that many people simply haven’t had their new wheelies and food caddies delivered in the first place.

The local authority has apologized, and in the main they apportion blame on the new routes which have been hoisted on collection crews who were set to deliver the new wheelies and caddies as well. The council maintains that the new wheelie bin/caddy system will reap great benefits in terms of efficiency, whilst cynical residents suspect an underlying cost cutting ruse.

To make matters worse for the unlucky residents who missed out collections-wise, the council are rubbing salt in the wound by announcing that 120 tonnes of food waste was collected in the new “food caddies” in the first two weeks of the program. Disgruntled householders can only muse upon how much more it could have been, had they have had their food caddies delivered and their food waste collected too!

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