What our clients have to say...

FAQ

House Clearance FAQs

If you want a property cleared properly and professionally then you need to phone Abacus. To demonstrate just how efficient we are, take a look at these photos . However, don’t take our word for it, read these genuine letters sent in by our customers. We have a very good reputation to maintain.

We are members of the UK House Clearance Association.org which means we operate according to a strict code of conduct.

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We will not turn up late
We will not let you down
We will recycle as much as we possibly can

Notice: This paragraph is taken from the defra.gov.uk website: If fly-tipped waste is traced back to a particular household, the householders could be fined up to £5000. However, the ultimate aim is not to fine people, but to ensure that they use registered waste carriers.

We clear everything including deceased estates, properties for sale, offices, factories, churches, schools, and much more. Each property is cleared from top to bottom: clothes, blankets, bric-a-brac, sheds, garages, carpets, and even the food from the cupboards.

We don’t stop until you are satisfied – we have even removed disused cars, boats and caravans. We perform full house clearances as well as clearing garages, vermin infected properties, lofts, flats and commercial properties.

The only items that we do not clear are bricks, concrete, rubble, gas bottles, rubber tyres, large quantities of paint, oils and chemicals, generally we can take a small amount of domestic chemicals and oils but please check before your clearance with our office staff who will be able to advise you. If requested we can advise you on how to dispose of these items free of charge in most instances.

Notice! When clearing verminous or cluttered properties, we do not simply go into the property and dispose of everything, through years of experience we know what to dispose of and what to put to one side. We tend to clear the smallest room in the house first as this acts as a storage area for items that the customers has specifically asked us to look out for or items we feel have monetary or sentimental value, such as photographs, important legal paper work, jewellery & the like.

Yes, we have full public liability insurance in place up to 10 million pounds giving you peace of mind.

Yes, we are fully registered with the Environment Agency, all our staff carry their waste carriers license cards with them, ask on the day or request a copy in advance from our office who will be happy to email you our details to check in advance.

When you call us, we will arrange to come and clear the property at the time that is most convenient for you. We will arrive at the given time and clear everything that you tell us to clear. Usually, a standard property can be cleared within 2 to 3 hours, however we do advise to allow additional time for the clearance, especially if we are requested to look for items to keep such as paperwork as this can take more time.

We will quote you a price over the phone, once you have told us the size of the property and given us a rough idea of what there is to be cleared, we charge by the van load and will consult with you throughout the day, our vans hold up to 1.5 tonnes and we can normally clear a 3 bed house of all standard items in one load.
Phone us for a free quote on FREEPHONE 0800 0352653

The service we provide is very good value for money when you consider that to clear a standard, 3-bedroom property, you would probably need to hire 3-4 skips at a cost of between £160 and £200 each. You would then have to fill them yourself as well as organizing skip delivery times and permits. At Abacus, we turn up in our Luton van with our staff, and clear everything within a couple of hours!

No, we are strictly a clearance company, if you have any items that you wish to sell we would advise that you pre arrange this before we arrive, however, we are always flexible and happy to help take items to a local auction house on the day for you if required.

Yes, a lot of our customers send us a few photographs of the property to be cleared. This helps us to better understand how many van loads we will needed to complete the clearance, and roughly how long it will take. Whish will give you a better indication of the overall cost on the day.
You can e-mail your photographs to ukhouseclearance@yahoo.co.uk

No time for photographs? Then call us, and we will ask you a few questions about the property, then provide you with a quote for completing the clearance.

We try to recycle as much as we possibly can, every clearance is different so it is not always possible to recycle all of the contents from a particular property, however we do average a 90% recycling rate. A lot of clearance companies send all of their waste to landfill as it is easier & quicker to offload their vans, at Abacus we only uses waste disposal sites that advertise the fact they separate and recycle waste. We also donate a lot.

We take all non reusable rubbish contents to registered Waste and Recycling Management sites where it is sorted and recycled. If there is clothing, usable furniture, brick-a-brac or bedding items in the property, we usually donate them to animal rescue shelters and charity shops, we have joined partnership with the British Heart Foundation and donate as much as possible to them firstly, however, you can specify a charity of your choice on the day.

We cover the whole of the UK.

We work 7 days a week, and our operating times are from 9.00am until 5.00pm. We do not mind working on Saturdays and Sundays, however, this is governed by the size of the clearance as most waste recycling stations close on a Saturday around 10-12 and do not re open until Monday mornings, therefore making it difficult sometimes to carry out more than one load, in extreme circumstances we can work “out of business hours.”

Yes, we offer a comprehensive cleaning service for an additional fee. Check out our cleaning services section for more details.

No, we do not need you to be at the property whilst we clear it. You can leave the keys with a neighbour or simply post the keys to us (by recorded mail) and we will post them back once the clearance is complete. If your solicitor, estate agent or neighbour is taking care of matters for you, then we can pick the keys up from them and return them when the job is finished. We can communicate by email or phone and supply you with before and after photographs upon completion of the work for your peace of mind.

Remember, we know how stressful it can be to deal with a property clearance, especially a deceased estate. That’s why we’re here to help and be as flexible as possible in order to accommodate your needs. If you feel you need to oversee the work, then we can work weekends if you are unable to book time away from work.

Yes (If a standard installation), gas cookers can be disconnected if installed with a ‘flexi hose’ however, if the gas cooker is fitted with an old welded joint you will need a gas safe engineer to disconnect this prior to the clearance day, all our staff are experienced in disconnecting appliances.

If the paperwork is unwanted we ensure it is disposed of in a way that it does not fall into the wrong hands – this keeps you or your relative safe from identity theft.

We hand it over to you. We have done many, many house clearances where we have found money, jewellery or personal items. We found & handed back a large amount of cash & jewellery on this house clearance. You can read here what the customers said about our honesty.

Yes, of course you can. Believe it or not, many of our past customers have just left us alone to get on with the job, in particular, when the clearance is of a deceased estate, people can find the experience distressing. With this in mind, we are always willing to work independently.

We can do the job within 2-3 days notice. If it is more convenient for you however, we are always happy to schedule it for a later date of your choosing.

Our house clearance vans are approx 14ft long, 10ft in height, 7ft in width & can carry over 1.5 tonnes of household waste. Our fleet of Abacus vans are all unmarked which guarantees complete discretion.

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Yes! The last thing you want is a clearance company turning up and the day and them telling you they can not fit everything into their van thus leaving you the headache & stress of reorganizing another day off work for them or another company to come back to clear what is left.

Unless the property is extremely cluttered we guarantee to clear everything on the day, it may mean we have to do a second load to get the house cleared, the cost of a second load is half of the original quote.

If the house is extremely cluttered then we may need to come back on another day, if this is the case the same quote again will apply.

We will not leave you with items in the property like other house clearance companies & we will not ask for payment until the property is fully cleared.

When the clearance is complete our staff will give you an invoice which is payable by credit or debit card. We accept all major credit cards. There is a 2% sur charge on credit cards. You can also pay by cheque made payable to ‘Abacus Property Clearance Limited’ or you can pay by bank transfer, all our bank details are provided on your invoice which you will be given on the day.

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All prices subject to VAT

Final Note ! Unfortunately to dispose of items legally is exspensive! The days of cheap house clearance are over unless you hire an unlicensed, unaccountable, uninsured fly tipping cash in hand cowboys. We are members of the UK House Clearance Association and follow their strict code of conduct, please read here.

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